General Terms and Conditions of Sale
1. OVERVIEW
1.1. Unless expressly stated otherwise in writing by us, our sales and services shall take place according to the following general terms and conditions, which cancel all contradictory clauses included in the orders, general conditions of purchase or correspondence from our customers.
1.2. The information provided in our catalogues and flyers, prices, etc. are indicative. We hereby reserve the right to modify these general terms and conditions at any time.
1.3. The customer is a professional reseller and hereby acknowledges to know the equipment purchased. The customer shall be solely liable for selecting the equipment and we may not be held liable for the suitability of the equipment with the customer’s needs or the final user’s needs.
1.4. The customer shall use the equipment purchased under its sole liability. The customer is aware that some equipment may require to comply with precautions for use, described in the operating instructions. The customer shall be solely liable for the implementation of and compliance by itself or by its staff with these precautions as well as informing final users of these precautions for use.
2. DEMONSTRATION
2.1. Subject to our approval, the sale of an equipment may be preceded by a demonstration.
2.2. Only our staff shall be authorized to handle the equipment during a demonstration.
2.3. The customer shall provide the resources and products required for the demonstration at its own expense and shall be solely liable therefor (power supply, water, air, supports, paints, coatings, sand, etc.).
2.4. The customer undertakes to take all necessary precautions to guarantee the safety of its staff during this demonstration, including by providing the Personal Protective Equipment (PPE).
We exclude any liability in the event of damage occurring to the property of the customer or property placed in the customer’s custody during this demonstration.
3. ORDERS
3.1. All orders involve the full and unconditional acceptance by the customer of these general terms and conditions.
3.2. Our offers are binding only after confirmation of the customer’s order.
3.3. Orders shall be sent by email to the following address
commande@euromair.com for Continental France and to the following address
commercial@euromair.com for overseas territories and other French-speaking countries.
3.4. All orders are considered as binding and may not be modified without our approval.
3.5. The customer must clearly stipulate in the order its contact details, the reference and description of the equipment ordered. We may not be held liable for errors in the shipment resulting from an incomplete or erroneous order. The customer shall be held solely liable for all errors in the order processing resulting from errors, omissions or unreadable order. In case of doubt, the customer may contact our sales department.
3.6. Continental France: subject to the availability of the equipment, all orders in compliance with Section above, received from Monday to Friday (public holidays excluded) before 3 pm (French hour) shall be recorded on the day of their receipt. In any case, the customer shall receive the day of recording of the order an acknowledgement of receipt. In case of unavailability of an equipment, the customer shall be informed of a delivery date. Orders for available equipment are ready for the docking at the latest on D+3 (D is the confirmation date of the order), excluding the period of transport, public holidays and weekends.
Orders for express transport must mandatory be received and confirmed from Monday to Friday (public holidays excluded) before 11H30 am (French hour). The costs of an express transport are borne by the customer, as provided in Section 4.3 below.
Orders for spare parts, qualified as first level, received from Monday to Friday (public holidays excluded) before 11:30 am (French hour) shall be shipped or delivered for collection the same day in the afternoon.
Outside the Continental France: all orders received from Monday to Friday (public holidays excluded) before 3 pm (French hour) shall be recorded on the day of their receipt. In any case, the customer shall receive the day of recording of the order an acknowledgement of receipt. In case of unavailability of the equipment, a delivery date shall be communicated to the customer. The usual delivery time for the docking (ex-works delivery) is of 3 days, excluding specific orders, period of transport, public holidays and week-end. The delivery date shall be confirmed to the customer with 48 h.
Orders for express transport must mandatory be received and confirmed from Monday to Friday (public holidays excluded) before 11H30 am (French hour).
4. DELIVERY / TRANSPORT
4.1. Costs of transport shall be borne by the customer, except for the deliveries "carriage paid", as specified in our Delivery Conditions, which the customer hereby acknowledges and accepts.
4.2. All orders are shipped in Continental France and Corsica by our carriers from our factories.
4.3. All requests for express transport, changes in carrier or international shipment shall be subject to our approval and shall be invoiced to the customer in compliance with a quote, previously accepted by the customer.
4.4. The equipment is shipped at the customer’s risk and peril, even for delivered "carriage paid". The risk is always transferred to the customer when the equipment leaves our factories.
5. DEALINES / COMPLIANCE
5.1. Our delivery time (for equipment and services) are only indicative. Any delay may not be invoked by the customer to cancel an order, to reject an equipment or service or to claim damages.
5.2. If the customer is responsible for collecting the equipment and if the equipment is not collected after delivery, we shall be entitled to store the equipment in a warehouse at the customer’s expense or terminate the sale agreement as stipulated in Section 13 below.
5.3. A delivery order shall be signed and given to the customer upon the collection and/or delivery of the equipment.
5.4. The packages must be inspected by the customer and the written reserves shall be made on the delivery form issued by the carrier at the time of the delivery of the packages, in the presence of the carrier, even if the packages are not visibly damaged.
The customer is hereby informed that in the absence of such written reserves on the delivery order, it shall be solely liable for providing evidence of the connection between the damage suffered by the equipment and its carriage. The reserves made on the delivery order must be confirmed by the customer by registered letter with acknowledgement of receipt sent to the carrier within a period of 3 days (not including bank holidays) as specified in Article 133-3 of the French Commercial Code; a copy of this letter must be sent by e-mail to our sales department to the following address:
magasin@euromair.com.
5.5. Once the equipment inspected, the customer must notify to us any missing or damaged equipment by e-mail to the following address:
magasin@euromair.com within 48 hours. Upon expiry of this period, we shall not register any claim and reject any claim for missing equipment or damaged equipment.
5.6. In the event of non-compliance with these instructions, the customer shall bear any costs for repairing the damaged equipment.
5.7. In any case, the prior approval of our commercial department is required before any return of equipment.
5.8. In case of return of equipment after the aforementioned period, accepted by our commercial department, we may issue in our sole discretion a credit note, which may be reduced of 20% for processing fees, or more according to the state or age of the equipment returned. The credit notes issued for the return of an equipment shall never be refunded.
5.9. Any claim initiated by a customer against us regarding the conformity of the equipment shall be barred 1 year after the discovery of the cause of action.
6. COMMISIONING
6.1. If our staff is in charge of the commissioning of the equipment, the customer shall provide at its own expense and under its own responsibility the means and products required for commissioning the equipment (power supply, water, air, supports, paints, coatings, sand etc.).
6.2. We provide a commissioning service in conformity with the state-of-art technology but however we are only bound by an obligation of means.
6.3. The customer undertakes to take all necessary precautions to guarantee the safety of its staff during the equipment commissioning operation.
6.4. We exclude any liability in case of damage affecting the property of the customer or the final user or the property under the customer’s or the final user custody during the commissioning service, except if the non-conformity of our equipment has been proved.
7. PRICES AND DISCOUNTS
7.1. Our prices are stipulated in our price list that is sent or accessible to the customer. We hereby reserve the right to modify our price list at any time; however, the equipment or service shall be invoiced to the customer according to the price list in force at the time of order.
7.2. All of our prices are provided net, in Euros, exclusive of tax and inclusive of packaging costs, on an ex-factory basis.
7.3. The customer hereby renounces in any case to invoke the provisions of Article 1223 of the Civil Code to obtain a price reduction.
8. PAYMENT TERMS
8.1. Terms of payment of the invoices shall be specified on each invoice.
8.2. We agree with the customer that the terms of payment applicable to the customer shall be fixed when the customer’s account is first opened and in accordance with the terms of payment provided on the invoice without exceeding 45 days’ invoice date. Terms of payment shall be granted only if the customer has a guarantee by a credit insurance agency.
8.3. If we grant a payment term to the customer, the advance payment within a maximum period of 14 days from the date of invoice, shall give right to the customer a discount of 1% of the net sale price (excluding costs) according to the terms stipulated on the invoice and provided that no invoice remains unpaid. The discount for advance payment shall only apply in respect of the terms of payment granted to the customer. The discount for advance payment shall not apply if a payment with order is fixed.
8.4. Invoices shall be considered to be paid when the funds are effectively credited to our bank accounts.
8.5. No payment may be postponed without our prior approval.
8.6. Under no circumstances may the customer, solely of its own initiative, compensate for sums owed to it with sums that it owes to us in respect of the sale of equipment. We may, at any time, compensate for sums owed to the customer in respect of discounts or reductions with the sums owed to us.
8.7. Any dispute that may arise regarding an invoice must be addressed to us by the customer by registered letter with acknowledgement of receipt within a period of 5 days of receiving the invoice; failing this, the invoice shall be definitively considered to be accepted by the customer.
9. LATE PAYMENT OR FAILURE TO PAY
9.1. In case of any late payment, we shall be entitled to suspend all current orders and deliveries and to modify the conditions granted to the customer before the date of the late payment and in particular the terms of payment, without prejudice to any other right of action.
9.2. All late payments shall result in the charging of liquidated damages for delay equal to 3 times the legal interest rate in force, as well as a fixed fee for recovery costs of 40 €. The liquidated damages for delay shall apply from the due date to the date at which payment is received.
9.3. In case of failure to pay a single invoice on the due date, we shall be entitled to consider all invoices as immediately due.
9.4. Any invoice recovered through a legal action may be increased, by application of a penalty clause as defined in Article 1229 of the French Civil Code, of a fixed compensation amounting to 33 € for unpaid sums less than or equal to 150 €, and 20 % of the unpaid sum if the sum exceeds 150 €, in addition to the legal recovery fees and liquidated damages for delay.
9.5. Any costs related to a legal action resulting from a late payment shall be borne by the customer.
10. HARDSHIP / ACT OF GOD
10.1. We hereby reserve the right to suspend and/or cancel any order without compensation in the event of an Act of God which prevents its execution.
10.2. An Act of God shall in particular be considered to include a strike, lock-out, fire, flood, disease, equipment breakdown, riot, war, late delivery by our suppliers or a power outage either in our premises or in suppliers or carriers’ premises, even if they are only partial and whatever the cause.
10.3. The customer renounces to invoke an event of Act of God to suspend its payment obligations and/or to cancel its orders as soon we execute normally the orders.
10.4. The customer renounces asking the judge for the revision or the termination of the sale agreement in the event of a change of circumstances which were unforeseeable on the date of signature of the sale agreement even if this change renders its performance excessively expensive under the conditions of the article 1195 of the Civil Code.
11. WARRANTY
Each equipment is delivered inspected and tested.
11.1. We exclude any warranty for visible defects, not notified by the customer within 48 hours.
11.2. The equipment sold is guaranteed during the manufacturer’s warranty from the date of purchase, as specified on the original proof of purchase, and under the conditions defined by the manufacturer.
11.3. This warranty covers any equipment against any manufacturing or material defect, under normal conditions of use. Insofar as the customer is presumed to be a professional of the same field of specialty, this warranty covers only the defect of conception of the equipment rendering it unfit for its use, which could not be detected by a professional buyer.
11.4. The defects or deteriorations caused by natural wear, external accident or a modification, use, storage or treatment of the equipment not planned by the manufacturer, nor specified by ourselves, are excluded from any warranty.
11.5. Are expressly excluded from the warranty the defects resulting from:
• an improper use
• the application of abrasive or corrosive products
• an inappropriate installation
• the negligence
• an insufficient maintenance or cleaning
• inappropriate conditions of storage
• chemical, electronical or electric influences
• any change in the normal process of use.
11.6. The following wearing parts are not covered by the warranty (non-exhaustive list):
• rotors, stators, driving shafts, connecting rods, seals, cleaning balls
• spray guns, lance, nozzle, hose, needle kits
• cylinders, piston rods, prime/spray valve assy, seal kits, membranes, suction and delivery valves
• carding machine vanes, filters, oils
• chains and quick-release clip
11.7. The warranty also excludes the equipment:
• on which the serial number was erased or made illegible
• on which unauthorized people made attempts of repair
• which were totally or partially dismantled
11.8. Our own equipment (Europro, Mixer and Volumair) are covered by a manufacturer’s warranty (parts and labor) of 12 months following the purchase date by the final customer, without exceeding 24 months from the date of purchase by the client. This manufacturer's warranty shall automatically cease if the customer does not resell the equipment within 24 months of its purchase. The cases of exclusion of warranty mentioned in articles 11-5 to 11-7 above are also applicable to our own equipment.
11.9. The manufacturer’s warranty shall always be subject to the presentation of the purchase invoice.
11.10. If the defective equipment is covered by the manufacturer’s warranty, it shall be repaired or replaced at our discretion free of charge.
11.11. If the defective equipment is not covered by the manufacturer’s warranty, we shall issue a quote for the repair that we shall submit to the customer for approval.
11.12. The client is informed that in the absence of instructions from the client (repair order, return of the equipment without repair, purchase of a similar device) within 15 days after the establishment of the quote, and after a written reminder, the equipment will be destroyed by EUROMAIR.
11.13. The client is also informed that in case of repair of equipment, it must be recovered within the time indicated by EUROMAIR. If not, and within 15 days after a written reminder, the equipment will be destroyed by EUROMAIR.
11.14. Except as otherwise required by law, this manufacturer’s warranty is exclusive of all other warranties, including the statutory warranty of hidden defects.
11.15. In case of intervention of our services on a breakdown caused by the customer or an incident excluded in the conditions referred to above, the costs of repair and transport shall be invoiced to the customer.
11.16. We exclude all liability for indirect damages suffered by the customer, such as, but not limited to, loss of income, turnover, loss of profits, loss of image, of any kind whatever.
11.17. In all cases, our liability shall be limited to the amount paid by the customer for non-compliant equipment.
11.18. Any legal action of the customer against us relating to the warranty of the equipment shall be barred 1 year after the date of discovery of the defect. The customer shall have to prove the date of this discovery.
11.19. Request for Warranty
For any request related to the repair of an equipment covered by the manufacturer’s warranty, the customer shall have to fill the warranty form, available on our website to the following address:
https://www.euromair.com/en/after-sales-service/
For a full dossier, the following documents shall have to be attached:
• the purchase invoice of the final user
• pictures of the defective parts of the equipment
• a description of the breakdown
• the quote of labor if the customer is certified by EUROMAIR for repairing the equipment.
No invoice of labor shall be taken into account without our prior approval.
11.20. Analysis of the breakdown by our technical department:
A file number shall be given to the customer and an answer shall be provided within 48 working hours after reception, provided that the request for warranty is considered as full.
In the event the equipment is covered by the manufacturer’s warranty, we shall confirm the warranty to the customer and send him a quote (without price) detailing the parts to be changed and any comments.
11.21. Return of replacement parts
Replacement parts must be ordered with a warranty agreement number and will be made available to the customer at our factory.
11.21. The conditions of return of the equipment are detailed in our Delivery terms.
11.22. In the case of a warranty claim on an on-board component such as a Kohler, Honda or Vanguard engine in a machine manufactured by us, only the manufacturer of the component is able to validate the warranty coverage.
11.23. In this case, the request must be addressed directly to the manufacturer of the component or to its nearest authorised representative. The Euromair, Euromair MPC or Mixer service centres may be considered as the manufacturer's representatives if they are the closest. As this principle also applies to batteries, our supplier Parts Holding Europe, or one of its sister companies, remains your contact for your requests (
https://www.partsholdingeurope.com/).
12. RETENTION OF TITLE
12.1. We retain the ownership of the equipment sold until the full payment of all sums due by the customer for whatever reason even if payment terms have been granted to the customer. The delivery of a title creating an obligation to pay (such as bill of exchange) is not worth payment. However, as the equipment is under the customer’s custody, he assumes the responsibility and the risks as soon as the equipment left the factory.
12.2. As of right, we are entitled, as soon as a payment incident occurs, without prior notice, demand the return, at the expense, risk and peril of the defaulting customer, of the delivered equipment. The sale agreement shall be automatically terminated and we shall keep the installments already paid in return for the use of the equipment by the customer. We are entitled unilaterally after sending a formal notice, draw up an inventory of our equipment in the possession of the customer. The customer shall give us a free access to its warehouses, stores or other for this purpose, ensuring that the identification of our equipment is always possible.
12.3. In the event that the equipment is resold, the original customer shall be considered to have performed this sale on our behalf as an agent, selling the equipment and collecting the sales price in our name and on our behalf. The customer undertakes to immediately inform us of any resale of the equipment and we shall be entitled to exercise our right of claim with the third-party purchaser.
13. TERMINATION CLAUSE
13.1. We may demand the termination of the sale agreement if the customer breaches one of its contractual commitments. In this case, we shall send a formal notice to the customer by registered letter with acknowledgement of receipt requesting that the customer respects its contractual commitments within 15 days of reception of this formal notice.
13.2. If the customer has not fulfilled its obligations upon expiry of this deadline, we shall be entitled to terminate the sale agreement via a second registered letter with acknowledgement of receipt.
14. TREATING WASTE FROM ELECTRICAL AND ELECTRONIC EQUIPMENT
The customer undertakes to comply with the applicable legal obligations for the collection and removal of Waste Electrical and Electronic Equipment (WEEE). In this respect, our customers must collect the end-of-life electrical and electronic equipment from their own customers. With regard to the electrical and electronic equipment of the brands sold by our company and marketed after 13/08/1985 (equipment operating using electric currents or electromagnetic fields), our customers may deposit such equipment (upon presentation of the corresponding purchase invoices) at our collection centers in Antony (92) and Rousse sur Arc (13). Upon reception, the equipment shall be sorted and directed to the most appropriate treatment industries. We hereby reserve the right to request evidence from the customer at any time regarding the measures taken to recover used equipment.
For further information, please contact our advisory service at +33 4 42 29 08 96 or by e-mail at
contact@euromair.com.
15. DISPUTES
All disputes shall be finally settled under the French law, by the competent courts of our head office, regardless of the place of delivery or use of the equipment, even in the event of multiple defendants or third parties’ claims.
16. DATA PROTECTION
For processing the orders of our customers, we collect and process the personal data of the commercial contacts (natural persons) of our customers, (the Contact) (title, surname, forename, phone number (fixed and mobile), fax, e-mail address) (the Data).
The customer shall insure that the Data, given by the Contact, are Data used for professional purposes.
The Data are processed for the management of the commercial relationships between the customer and ourselves and the sending of information on our equipment and services.
The Data may be sent to our partners (sub-contractors) for the management of the commercial relationships, the sales management (commercial, accounting and computing issues), and the sending of commercial information about our equipment and services.
The Data may be transferred only in EU countries or in countries ensuring an adequate and sufficient protection for the personal data.
The Contact may ask us at any time to stop the sending of commercial information by sending an email to the following address
contact@euromair.com.
We keep Data five (5) years after the end of the commercial relationships with the customer. Some Data are kept for archival purposes, in conformity with the legal provisions applicable to the accounting records.
The Contact shall have the right of access, rectification, restriction of processing, opposition, erasure and data portability for the Data concerning him as stipulated in the law and rules in force in France. The Contact may also inform us of its instruction post-mortem in respect of Data concerning him.
To exercise its rights, the Contact shall send us an e-mail to the following address
contact@euromair.com detailing its request. An answer shall be sent to him within one (1) month, eventually extended to two (2) months, following the reception of the request.
The Contact may also contact the Commission Informatique et Libertés (CNIL) by e-mail
www.cnil.fr or by post 3 place de Fontenoy, 75334 Paris Cedex 07.
Delivery terms
ORDER PROCESSING FOR EQUIPMENTS SHOWN IN THE CATALOGUE
You shall send your order by e-mail to the following address
commande@euromair.com for the Continental France and
commercial@euromair.com for the overseas territories and French-speaking countries.
Continental France: subject to the availability of the equipment, all orders in compliance with Section 3.5 of our General conditions of Sales, received from Monday to Friday (public holidays excluded) before 3 pm (French hour) shall be recorded on the day of their receipt. In any case, the customer shall receive the day of recording of the order an acknowledgement of receipt. In case of unavailability of an equipment, the customer shall be informed of a delivery date within 24 working hours. Orders for available equipment are ready for the docking at the latest on D+3 (D is the confirmation date of the order), excluding the period of transport, public holidays and weekends.
Orders for express transport must mandatory be received and confirmed from Monday to Friday (public holidays excluded) before 11H30 am (French hour).
Orders for spare parts, qualified as first level, received from Monday to Friday (public holidays excluded) before 11:30 am (French hour) shall be shipped or delivered for collection the same day in the afternoon.
Outside the Continental France: all orders received from Monday to Friday (public holidays excluded) before 3 pm (French hour) shall be recorded on the day of their receipt. In any case, the customer shall receive the day of recording of the order an acknowledgement of receipt. In case of unavailability of an equipment, the customer shall be informed of a delivery date. The usual delivery time for the docking (Ex Works delivery) is of 3 days, excluding specific orders, period of transport, public holidays and week-end. The delivery date shall be confirmed to the customer with 48 h.
Orders for express transport must mandatory be received and confirmed from Monday to Friday (public holidays excluded) before 11h30 am (French hour).
TO AVOID ANY ERROR
Your order must specify clearly your contact information, the reference number and description of the equipment. We are not liable for any error in the delivery of the equipment due to an order not correctly filled or incomplete. In case of doubt, you can contact the technical sales representative for your sector and the Euromair advice center.
TRANSPORT IN METROPOLITAN FRANCE
CAUTION the public holidays and the week-end impact the delivery time. No delivery on Saturday.
TRANSPORT OF EQUIPMENT BY COURIER SERVICES
Time delivery from 4 to 7 working days / Carriage paid above 600 € pre-tax / For orders below 600 € pre-tax costs of transport of 43 € pre-tax per 30 kg.
TRANSPORT OF SPARE PARTS BY COURIER SERVICES
Time delivery from 1 to 2 working days / Carriage paid above 600 € pre-tax / For orders below 600 € pre-tax costs of transport of 30 € pre-tax.
EXPRESS TRANSPORT
Upon request and at the expense of the customer as quoted by us.
TRANSPORT FOR CORSICA
Carriage paid above 600 € pre-tax / For orders below 600 € pre-tax costs of transport of 50 € pre-tax per 30 kg.
REST OF THE WORLD
Equipment are delivered in our factories (costs of transport are borne by the customer).
RETURN OF NEW SPARE PARTS AND EQUIPMENT
All returns of new spare parts and new equipment are subject to our prior approval (the authorization form for the return of new equipment or new spare parts is available on our website in Section “AFTER SALE SERVICES”).
All costs of returns shall be borne by the customer, in the original packaging and within a period of time limited to 1 month.
We don’t accept postage due returns.
All returns of equipment shall be checked and approved by our technical department
Moreover, the credit note issued in respect of the return of the new equipment shall be reduced of 20% except if the customer requests a swap with an equipment of at least the same value.
RETURN OF EQUIPMENT FOR REPAIR
The costs of return of an equipment for repair shall always be borne by the customer.
If, at the request of the customer, we collect the equipment, the costs of collection shall be integrated into the quote or invoiced separately to the customer if the equipment is not covered by our warranty.
The equipment returned for repair shall have to be identified by the customer and a description of the breakdown shall have to be attached, as specified in our form “REPAIR ORDER” available on our website in Section AFTER-SALE SERVICES”.
We shall bear the costs of shipment of the equipment once repaired only if the equipment is covered by our warranty. If not, these costs shall be invoiced to the customer.
VALIDITY OF THE QUOTE
Time for issuing a Quote: 48 h after the reception of the full equipment (ACCESSORIES SUPPLIED WITH THE EQUIPMENT MUST MANDATORY BE SENT WITH THE EQUIPEMENT RETURNED FOR REPAIR).
Time for repairing an equipment under the trademarks EUROMAIR: 48 hours after approval of the quote by the customer. Quote shall have to be returned to us signed and stamped. In case of unavailability of spares parts, a time for repairing shall be communicated to the customer.
Time for repairing the equipment (under other trademarks): according to the availability of spare parts.
QUOTE REFUSED BY THE CUSTOMER
Fixed costs of 60 € pre-tax + costs of transport (return of the equipment)
Costs of transport for the equipment returned: 43 € pre-tax per 30 kg or 50 € pre-tax per 30 kg for Corsica. The grouped transport of equipment does not give rise to a rebate on the costs of transport.
TIME OF VALIDITY OF A QUOTE
Quotes sent to the customers are valid 15 days.
In the event the customer decides not to retrieve the equipment, a letter confirming the abandonment of the equipment shall have to be sent to us for destruction of the equipment. In this case, the equipment shall be destroyed as provided in WEEE regulations.
If no instructions are received from the customer (agreement to repair, return without repair, purchase of similar equipment) within 15 days of the quotation being issued, and after a written reminder, the equipment will be destroyed by EUROMAIR.
VERIFICATION OF THE EQUIPMENT AND TRANSPORT CLAIMS
We are in no way liable for transport issues.
Upon receipt of the equipment, you MUST inspect it and UNWRAP IT IN PRESENCE OF THE CARRIER even if the packaging shows no sign of damage.
The written reserves, if any, shall be made by the customer on the delivery form. Note down immediately any possible issues on the delivery notice and these reserves must be confirmed by the customer by registered letter with acknowledgement of receipt sent to the carrier (with a copy for EUROMAIR) within a period of 3 days (not including bank holidays).
Where these instructions are not followed, repairs to the damaged equipment shall be at the customer’s expense.
MISSING ARTICLES
After having checked the conformity of the equipment with the order, the customer shall notify us any missing equipment by e-mail
magasin@euromair.com within 48 hours.
Beyond this time, we shall reject any claim.
All equipment under the trademarks EUROMAIR are covered by a warranty of 1 year (spares parts and labor), wearing parts excluded, and comply with UE standards.
Summary of delivery times and costs in continental France and Corsica:
|
DEPARTURE TIME |
DELIVERY COSTS |
TRANSPORT COSTS |
Parts
(depending upon availability) |
24 to 48 hours |
Ex-works cost |
charged at actual cost |
Equipment
(depending upon availability) |
4 to 7 days |
Ex-works cost |
charged at actual cost |